An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
We are looking for a Program Manager – Operator Engagement and Supply NPS to drive key operator engagement programs like KAM management and driving critical supply led parameters to drive superior customer experience and NPS
Key Responsibilities:
- Drive key operator engagement programs such as KAM (Key Account Management) initiatives and growth operator programs through structured interventions and well-defined SOPs.
- Segment operators into relevant cohorts, understand their unique needs, and design targeted strategies to improve wallet share, KAM effectiveness, and adoption of platform features for sustainable growth.
- Own and improve critical supply-side metrics including live tracking, bus-level imagery, DMS adoption, and reduction of bus cancellations, thereby enhancing overall customer experience.
- Collaborate closely with cross-functional stakeholders to identify gaps, prioritize initiatives, and implement scalable solutions that drive platform differentiation.
- Take a deep-dive approach to problem-solving by leveraging data, identifying root causes, and executing structured solutions to improve operational and business outcomes.
Skills
Account ManagementKey Account ManagementIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
redBus is India’s largest online bus ticketing platform that has transformed bus travel in the country by bringing ease and convenience to millions of Indians who travel using buses. Founded in 2006, redBus is part of India’s leading online travel company MakeMyTrip Limited (NASDAQ: MMYT). By providing widest choice, superior customer service, lowest prices and unmatched benefits, redBus has served over 8 million customers. redBus has a global presence with operations across Indonesia, Singapore, Malaysia, Colombia and Peru apart from India.
We are the world's largest online bus ticketing platform built in India. It’s an exciting journey to constantly dabble with ideas that transform bus travel for millions; the 8 million happy customers we’ve served so far and many more to come. We’re proud to be a part of go-MMT group (NASDAQ: MMYT). redBus has morphed into an Indian multinational with footprint in Singapore, Malaysia, Indonesia, Colombia, Peru and expanding into other geographies.
Millions of customers, over 70,000 routes, association with over 3000 reputed bus operators – our ecosystem offers a level of complexity and opportunity that the brightest minds will thrive on. Especially since we are changing the rules of the game. Future technologies drive not just our business, but help thousands of partners in the travel related ecosystem reinvent their service offerings. Ours is a level playing field; ideas can come from anyone.
If you have a good idea, nurture it, shape it into a product, service or experience – and see it go Live! For those of us who are restless to change the status quo, thrive on solving problems and like to be a part of a community – redBus is the destination.
Similar Jobs
View all
New Accounting & Finance roles in Bengaluru / Bangalore.
One email a day. Unsubscribe any time.
