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Job Description
Strategic Planning
- Identify and develop new market opportunities, makes recommendations based on emerging trends, opportunities and threats
- Own the supply plan for the designated region in order to meet the business plan and goals.
- Enable transactions from on-boarded Bus Operators
- Responsible for both strategic and tactical initiatives related to revenue maximization, wallet share improvement
- Manages and maintains Group and Transient inventories, updated knowledge on industry trends and periodic market research.
- Act as the organizations first level manager to promote positive relationships and strong partnerships with bus operators for the benefit of the organization.
- Develop unique ways to grow the business with your customer and provide solutions to management in the face of challenges.
Operational Efficiencies
- Manage a team across the designated geography.
- Go beyond Bus Operator hygiene parameters and evangelize Bus Operator engagement through adoption of deals, RPW etc along with revenue wallet share maximisation
- He / She is responsible for ensuring smooth functioning of operations, sign up new bus operators and maintaining relations with the existing ones
- Should be up to date with the market knowledge of intercity bus travel and ensure that all opportunities to grow rebuss wallet share are tapped.
- Engage Bus operators and increase participation on redBus marketplace by effectively promoting all seller side products / platforms.
- Ensure all issues pertaining to bus operators are resolved ethically and amicably
- Address and resolve all escalated customer issues and continuously work towards improving NPS for the region.
- Coordinate and follow up with all cross functional teams
- Strengthen relationship with existing / new business partners and other relevant stakeholders.
Skills
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About Company
redBus is India’s largest online bus ticketing platform that has transformed bus travel in the country by bringing ease and convenience to millions of Indians who travel using buses. Founded in 2006, redBus is part of India’s leading online travel company MakeMyTrip Limited (NASDAQ: MMYT). By providing widest choice, superior customer service, lowest prices and unmatched benefits, redBus has served over 8 million customers. redBus has a global presence with operations across Indonesia, Singapore, Malaysia, Colombia and Peru apart from India.
We are the world's largest online bus ticketing platform built in India. It’s an exciting journey to constantly dabble with ideas that transform bus travel for millions; the 8 million happy customers we’ve served so far and many more to come. We’re proud to be a part of go-MMT group (NASDAQ: MMYT). redBus has morphed into an Indian multinational with footprint in Singapore, Malaysia, Indonesia, Colombia, Peru and expanding into other geographies.
Millions of customers, over 70,000 routes, association with over 3000 reputed bus operators – our ecosystem offers a level of complexity and opportunity that the brightest minds will thrive on. Especially since we are changing the rules of the game. Future technologies drive not just our business, but help thousands of partners in the travel related ecosystem reinvent their service offerings. Ours is a level playing field; ideas can come from anyone.
If you have a good idea, nurture it, shape it into a product, service or experience – and see it go Live! For those of us who are restless to change the status quo, thrive on solving problems and like to be a part of a community – redBus is the destination.
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