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Job Description
About redBus
redBus is India's largest online bus ticketing platform and part of the GO-MMT group (Nasdaq: MMYT). With a presence across India, SEA, and LATAM, we are transforming intercity travel through technology and customer-centric innovation.
Role Overview
We are looking for a customer-focused ORM Executive to manage social media interactions, resolve customer concerns, and ensure a seamless customer experience across digital platforms.
Key Responsibilities
- Handle customer queries and complaints on social media platforms (Twitter, Facebook, etc.)
- Provide timely and effective resolution and ensure closure of issues
- Coordinate with internal teams and external vendors for quick resolution
- Manage escalations and resolve conflicts between customers and partners
- Maintain high standards of customer satisfaction and response quality
- Track and follow up on open cases until final resolution
Key Requirements
- 2- 5 years of experience in Social Media Escalation Handling / ORM / Customer Support / Frontline response.
- Experience in Voice/Non-Voice (BPO/Customer Support) processes preferred.
- Strong problem-solving and conflict resolution skills
- Ability to handle customer expectations and escalations effectively
- Excellent written and verbal communication skills
Educational Qualification
- Bachelor's Degree (Any discipline)
Key Skills
ORM | Customer Support | Complaint Resolution | Escalation Management | Communication Skills | Conflict Management Voice support
Skills
Escalation ManagementOnline Reputation ManagementExcellent Communication In EnglishFRTStrong Communication SkillsHandling Customer QueriesLinkedinCustomer SupportCustomer SupportCustomer SatisfactionBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
redBus is India’s largest online bus ticketing platform that has transformed bus travel in the country by bringing ease and convenience to millions of Indians who travel using buses. Founded in 2006, redBus is part of India’s leading online travel company MakeMyTrip Limited (NASDAQ: MMYT). By providing widest choice, superior customer service, lowest prices and unmatched benefits, redBus has served over 8 million customers. redBus has a global presence with operations across Indonesia, Singapore, Malaysia, Colombia and Peru apart from India.
We are the world's largest online bus ticketing platform built in India. It’s an exciting journey to constantly dabble with ideas that transform bus travel for millions; the 8 million happy customers we’ve served so far and many more to come. We’re proud to be a part of go-MMT group (NASDAQ: MMYT). redBus has morphed into an Indian multinational with footprint in Singapore, Malaysia, Indonesia, Colombia, Peru and expanding into other geographies.
Millions of customers, over 70,000 routes, association with over 3000 reputed bus operators – our ecosystem offers a level of complexity and opportunity that the brightest minds will thrive on. Especially since we are changing the rules of the game. Future technologies drive not just our business, but help thousands of partners in the travel related ecosystem reinvent their service offerings. Ours is a level playing field; ideas can come from anyone.
If you have a good idea, nurture it, shape it into a product, service or experience – and see it go Live! For those of us who are restless to change the status quo, thrive on solving problems and like to be a part of a community – redBus is the destination.
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