Redcliffe Lab - Program Manager - B2B Sales Campaign

Roles & Responsibilities:

• Account Management : Manage a portfolio of corporate and institutional clients - from onboarding through renewals. Track utilisation, resolve escalations, and ensure each account is growing, not just retained. Own the client relationship in full: satisfaction, SLAs, and commercial health.
• Client Mapping & Engagements Build structured stakeholder maps for every key account - decisionmakers, budget holders, influencers. Design and execute engagement programs (QBRs, health reviews, onsite visits) that deepen the relationship and surface upsell opportunities before they're obvious.
• Campaign Management & Monitoring Plan and execute B2B campaigns end-to-end from brief to performance report. Own the tracking layer: build dashboards, define KPIs, monitor in real time, and course-correct before a deviation becomes a problem.
• Cross-functional Collaboration Act as the bridge between clients and internal teams - sales, operations,marketing, and leadership. Translate client needs into internal action, and internal capabilities into clientfacing value. Keep all stakeholders aligned and informed.

WHAT WE ARE LOOKING FOR:

• Analytically strong You are comfortable with data - building trackers, reading dashboards, identifying trends. You make decisions from evidence, not assumptions.
• Ownership mindset You treat your accounts like your own business. You don't wait to be told - you spot problems early, escalate fast, and close gaps without hand-holding.
• Strong communicator You write clearly, present confidently, and adapt your style to the audience -whether it's a client's CHRO or an internal ops team.
• Tech-comfortable You use CRM, Excel, and BI tools fluently. Bonus if you've worked with automation tools or AI to build faster workflows.
• Reliable under pressure You are available when it matters. You follow through. You communicate proactively when things go sideways - before anyone has to ask.

HOW WE WORK

• 1. We move fast and document everything - verbal agreements don't exist here. If it's written, it's real. If it's not, it isn't.
• 2. Client escalations get a response before they get a resolution - acknowledge first, solve second, always.
• 3. We value people who bring problems to the table early, not after the client does. Transparency is the baseline, not the exception.

QUALIFICATIONS

• 3-6 years in client management, B2B sales, or program management
• Exposure to healthcare, diagnostics, or operations-heavy industries preferred
• Strong with Excel / BI tools / CRM; Python or automation tools = big plus
• Degree in Business, Engineering, or any rigorous quantitative field