Customer Support Associate

Job description

• Responds to customers queries via chats and emails.
• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.
• Provides accurate information about products and services.

Required Candidate profile

• Should be able to handle multiple chats.
• Work From Office.
  
• Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.
• Should have a typing speed which is in the range of 25-30 words per minute.
• Proficiency with chat software is an added advantage.
• Should be willing to join immediately or have a noticed period of less than 10 days.
• Should be willing to work in any night rotational shift.
• Graduates or Non-graduates are eligible to apply for this position.

Soft Skills

• Should maintain clear and effective English communication with customers.
• Needs to demonstrate patience, especially during challenging situations.

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• Should be adaptable to different customer needs and scenarios.
• Should be good at reading and understanding information accurately.
• Needs to pay attention to customers' concerns and needs.
• Needs to possess excellent customer interaction skills.
• Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts.
• Needs to be friendly, empathetic, and courteous in all chats with customers.

Date - 04-03-2026 to 16-03-2026 (Direct Walk in)

Contact Person - Jayasri( HR Associate )Contact Number -9150030280

Jackson GS Jorin (Senior Associate HR)Contact Number - 9841980956

Address - 4/293, Sterling Technopolis , 8th Floor, Old Mahabalipuram Road (OMR), Perungudi, Chennai - 600 096.