Product Designer Opportunity at Reelo

At Reelo, we are making customer retention and engagement smart & easy for thousands of restaurants & retail business.

• Small and mid-sized businesses don’t have the time to do data-driven marketing.
• Those that do marketing often see poor results.

Design at Reelo

What you'll do

• You'll understand customer needs and product priorities, and transform that understanding into user-centered design concepts, products, interfaces and platforms for mobile and web.
• Design end to end experiences that help remove friction and unlock potential for Reelo users.
• Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them. Become an expert on Reelo's customers and their needs.
• Leverage quantitative and qualitative data to develop hypotheses and design experiments that help users feel incredible with Reelo.
• Work with engineers to own shipping high quality, delightful solutions to our customers
• Create momentum for the product team to be able to ship ideas at fast pace and use AI tools to iterate faster.

What we're looking for

• A portfolio that demonstrates experience in product thinking for digital products and your passion for designing clean, elegant, and beautiful designs.
• You are a designer that is constantly inspired, motivating those around you through your passion and drive for what you do.
• The ability to work collaboratively in a creative team environment
• The ability to manage your time well to help the team hit deadlines
• A great attitude to constructive criticism, and an eagerness to learn;
• Ability to interact, communicate and present ideas clearly and confidently.
• You appreciate big picture thinking. While details are everything, creating an experience that always keeps our users in mind is equally as important.
• You understand and empathize with our customers. You proactively watch user sessions, understand the product and design side of things, and truly get what we solve for with every feature / enhancement. You have a strong product intuition with a customer-first mindset, able to translate business needs into design solutions.
• You are a problem solver that’s excited by a challenge. You enjoy sitting in a room and whiteboarding ideas to confidently come up with simple, elegant solutions that everyone can move forward with.
• You are an empathetic user advocate that values the backing of research and data analysis when it comes to designing modern solutions.
• While we won’t be taking any blood samples, we’d love to see some Startup DNA – you will need to be flexible, pragmatic, strategic, tenacious, and take ownership of deliverables and outcomes – ya gotta have hustle!

🔥 Customer love for Reelo

What do we understand about our business that other companies in it just don't get?

💜 Our Core Values

• Create raving fans
• We don’t want just customers; we want raving fans. We prioritize working with customers who are a great fit for Reelo and go all in to deliver an exceptional product and service experience. You can never go wrong by making a customer happy. We obsess over our customers’ unmet needs, anxieties, and frustrations when it comes to customer marketing, and build solutions that truly solve them. We go above and beyond. When they win, we win.
• Want more to go BIG
• We set ambitious goals that feel uncomfortable and hard to achieve. We know we may not always hit them fully, but we’d rather aim big than play it safe. We take calculated risks, experiment constantly, and push ourselves to make Reelo exceptional. We’re never fully satisfied, every milestone is a moment to celebrate and then raise the bar again.
• Self-Agency (Extreme ownership)
• We don’t wait, point fingers, or pass the buck, we take ownership and make things happen. If something breaks, we fix it. If something is unclear, we figure it out. If something can be better, we take the initiative to improve it. We act like owners, not employees, driving problems to closure, taking responsibility beyond our roles, and doing whatever it takes to move things forward.
• Bias for action
• We move fast. Not end of week, today. Speed is our biggest moat. Instead of overthinking or over-planning, we act, learn, and iterate. We minimize “work about work” and focus on what truly drives impact.
• Systems Thinking
• Fix the system, not the problem. We break problems down to first principles and figure out ways to make an order of magnitude better solution to them. We ask: How can we make something 10x faster, 10x cheaper, or 10x more impactful to our customers? Then we do that.
• Win as a team
• We optimize for the team win, and we strive to hire people who prioritize team wins above their own. We’re here to win as a team.