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Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continuously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
Product Ops Intern
About the Role
We're looking for a curious, hands-on Product Ops Intern to work at the intersection of Product, Engineering, and Operations.
You'll be closely involved with our POS and third-party integrations, helping debug issues, understand root causes, and build tools that make internal teams faster and more effective.
This role is ideal for someone who loves solving problems, isn't afraid to dig into logs and APIs, and wants to understand how product operations work in a fast-paced environment.
What You'll Do
- Work closely with the team on POS and third-party integrations, helping identify, debug, and resolve issues.
- Analyze problems end-to-end, from symptoms to root cause, and propose practical solutions.
- Build internal tools and lightweight solutions to simplify day-to-day operations.
- Monitor integration health and proactively flag recurring or high-impact issues.
- Collaborate with Engineering, Support, Product, and Operations teams to ensure smooth data flow between systems.
- Document issues, fixes, and processes clearly for future reference.
- Continuously identify opportunities to improve internal workflows and user experience.
What We're Looking For
- Strong curiosity and a genuine knack for analyzing problems and understanding how things work.
- Basic understanding of REST APIs and JSON.
- Familiarity with Postman or similar API testing tools.
- Basic understanding of MongoDB, including querying and reading data structures.
- Comfortable working with or learning tools like Claude Code to speed up debugging and building.
- Strong ownership mindset — someone who takes a problem and runs with it.
- Good communication skills to work effectively with Product, Engineering, and Support teams.
- Prior exposure to POS systems or third-party integrations is a plus, but not required.
Good to Have
- Basic scripting/coding ability in Python, JavaScript, or similar.
- Experience with ticketing/support tools such as Zendesk, Freshdesk, or Jira.
- An eye for process improvement and operational efficiency.
What You'll Gain
- Real-world exposure to Product Operations in a live business environment.
- Hands-on experience debugging production issues and third-party integrations.
- Opportunity to build tools that directly impact internal team efficiency.
- Mentorship and close collaboration with Product and Engineering teams.
Mode of work – Work from Office (Ahmedabad, Gujarat)
Working Days – 5 (Monday to Friday)
You will have to use your own Laptop.
If you don't think you meet all the criteria above but still are interested in the opportunity, please apply! It's impossible for one person to check every box, and we're looking for someone who is willing to grow with us create impactful work.
Skills
PythonJavaScriptMongoDBJiraPostmanAPI TestingProcess ImprovementCommunicationTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
21 Nov 26, 02:24 PM IST
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