Reflections Info Systems - Delivery Manager

About the Role:

We are seeking a seasoned Delivery Manager to lead the end-to-end delivery of complex technology programs while driving strong client engagement and business growth.

The role requires deep expertise in delivery management, project execution, estimation practices, stakeholder management, and account mining, ensuring successful project outcomes aligned with business objectives.

Experience: 12+ Years.

Job Location: Trivandrum, Cochin.

Mode: Hybrid.

Primary Skills:

• 12+ years of experience in technology delivery with proven experience of at least 3+ years leading programs, delivery portfolios, or engineering teams.
• Proven experience delivering large-scale enterprise technology projects with distributed teams.
• Strong understanding of modern software development practices, cloud platforms (AWS/Azure/GCP), and DevOps.
• Prior technical background with exposure to Java, Python, .NET, or similar technologies preferred.
• Expertise in Agile, Scrum, Kanban, and traditional project management methodologies.
• Strong leadership, communication, stakeholder management, and conflict resolution skills.
• Experience managing client-facing engagements, financials, and account growth initiatives.

Responsibilities:

1. Delivery & Project Execution:

• Own and manage end-to-end delivery of multiple technology projects/programs ensuring quality, timelines, and budget adherence.
• Drive project planning, estimation, execution, and governance using Agile or Waterfall methodologies.
• Ensure strong delivery management practices including resource planning, milestone tracking, and release management.

2. Team Leadership:

• Lead and mentor cross-functional technical teams including developers, architects, QA, and DevOps.
• Build high-performing teams through effective mentoring, performance management, and collaboration.

3. Stakeholder & Client Management:

• Act as the primary interface between engineering teams, business stakeholders, and clients.
• Provide regular updates on project progress, risks, and mitigation strategies.

4. Risk & Delivery Governance:

• Identify and manage project risks, dependencies, and escalations proactively.
• Ensure adherence to delivery governance, quality standards, and best practices.

5. Account Mining & Business Growth:

• Identify and drive account mining opportunities within existing client engagements.
• Collaborate with sales and pre-sales teams to support proposals, solutioning, and effort estimations.
• Strengthen client relationships and contribute to account expansion and revenue growth.

6. Financial & Resource Management:

• Manage P&L for assigned accounts or delivery portfolios, ensuring profitability and margin optimization.
• Plan team ramp-ups and ramp-downs through effective resource planning and utilization management.

Certifications:

• Bachelors degree in computer science, Engineering, or related field.
• PMP / Scrum / SAFe certifications are an advantage.