Manager-Operations

• JOB DESCRIPTION
• Profile
• Operations
• Job Title
• Band
• Department
• Positions
• Reports to
• Regional Director, NIF
• Department
• Operations
• Center Level Heads:
• Reported by:
• 1. OP & IP Manager
• 2. HR & Admin
• 3. Accounts
• 4. Biomedical Engineer IP Manager
• 5. Nursing Superintendent IP Manager
• 6. Pharmacist IP Manager
• Job Objective
• Responsible for managing the day to day Operations and P&L, assuring sound fiscal operation while promoting
• services that are produced in a cost effective manner; ensuring compliance with regulatory agencies and
• accreditation bodies while monitoring the service and delivery system; interact and respond to the medical and
• non-medical staff and patients. Work closely with the Zonal / Regional Director and other Senior Management in
• developing the strategic direction of the company.
• Key Responsibilities
• Operations

• Devise and implement strategies for achievement of financial targets.
• Participate with the CEO /Head of Operations/ Regional Director / Zonal Director,

Medical Staff and Senior Management in the development and implementation of

strategic plans.

• Establish and attain challenging / achievable patient care, safety and education and

customer service goals while maintaining financial viability.

• Ensure institutionalization and adherence of standardized policies, systems & procedures

at the facility.

• Liaise with the legal, political and social, IR environment to ensure successful operations

of all facilities within the Center.

• Establish and maintain communication with the Consultants and the other Medical staff

to ensure accomplishment of mutual beneficial unit goals.

• Act as an escalation point for all Operational Issues related to the Center and take suitable

action by interfacing with the concerned stakeholders to obtain timely resolutions

• Ensuring employee engagement in the Center and culture building through regular

• engagement activities.
• Culture & Capability building
• •
• •
• Ensure adherence to the code of conduct and stated values of the company.
• Establish and maintain a culture of open communication, accountability and timely
• decision making.
• •
• •
• Develop a pipeline of best-in-class human capital by supporting hiring, retaining key
• personnel and invest in training and development of key personnel and succession
• planning.
• Promote a high performance culture by institutionalizing innovative rewards and
• recognition programs
• Compliance / Process Enhancement
• •
• Establish best-in-class process to ensure adherence to quality systems and comply with
• quality standards.
• Nova Pulse IVF Clinic Pvt Ltd
• Page 1 of 2
• Internal Document HR - Confidential
• •
• •
• Ensuring defined patient care standards/commitments are met.
• Facilitate strict compliance to statutory & accounting norms and regulatory norms of
• process/operational adherence
• •
• Adhere to code of conduct and uphold ethical practices
• Major Job Qualifications / Specific Skills
• Preferred Education:
• Required Education:

• M.B.A / Graduation
• MHA/ MBA in hospital Administration

Experience (Indicative)

• 6- 8 years of experience in the domain operations

preferably in Healthcare sector

Knowledge and Specific Skills

• Thorough knowledge of Mgmt Principles, experience in

operating efficiently in a complex decision making

environment

• Be able to lead the Center in both strategic and

• operational side of business.
• Required Critical Behavioral Competencies
• (Refer to Annexure for definitions)
• Business Acumen
• Results Orientation
• Coaching Empowerment & Team
• Development
• Communication Skills
• Customer Focus
• Building Relationships
• & Partnerships
• Leadership & Influencing
• Strategic Thinking & Execution
• Planning & Organizing
• Problem Solving and Decision Making
• Functional Expertise
• Risk Taking
• Integrity & Ethics
• Negotiation
• Reviewed By: HR
• Date:
• Approved By: Supervisor