Housekeeper / Estate Manager

Position Overview

The Housekeeper / Estate Manager is responsible for the smooth, efficient, and discreet operation of a large private residence. The role includes managing a team of household staff, maintaining exceptional standards of cleanliness and organization, coordinating household operations, and interacting professionally with high-profile or high-net-worth principals and guests. The ideal candidate is service-oriented, detail-focused, proactive, and capable of ensuring a luxury-level residential experience.

Roles & Responsibilities

Household Management

• Oversee daily operations of a large, multi-floor residence.
• Maintain immaculate cleanliness and presentation across all areas.
• Create and maintain cleaning and maintenance schedules.
• Conduct regular inspections to ensure standards are met consistently.
• Manage household inventories (cleaning supplies, linens, pantry items, etc.).
• Coordinate with contractors, vendors, and service providers for repairs and maintenance.

Staff Leadership & Supervision

• Lead, train, and supervise housekeepers, cleaners, cooks, gardeners, drivers, or other domestic staff.
• Create staff schedules, task lists, and performance expectations.
• Ensure proper service etiquette and professional conduct across the team.
• Address performance issues and provide mentorship for improvement.

Client & Guest Interaction

• Greet and attend to principals, guests, and high-net-worth clients with utmost discretion and professionalism.
• Anticipate needs and deliver a hospitality-level service experience.
• Maintain confidentiality and protect the privacy of the household.
• Coordinate special requests, events, or gatherings within the home.

Laundry & Wardrobe Care

• Oversee and perform (as needed) delicate laundry, fabric care, steaming, ironing, and minor repairs.
• Organize closets, storage, seasonal wardrobe transitions, and packing/unpacking for travel.

Household Administration

• Manage household budgets and expense tracking.
• Assist with procurement of high-quality household goods.
• Document procedures, inventories, and property information.
• Ensure security protocols and safety standards are followed.

Qualifications & Skills

• 5+ years experience as a Head Housekeeper, House Manager, or Estate Manager in a luxury or large household.
• Strong leadership and team management skills.
• Exceptional attention to detail and organizational ability.
• High level of discretion, professionalism, and confidentiality.
• Experience working with high-net-worth individuals or VIP clientele.
• Knowledge of fine furnishings, specialty surfaces, and luxury clothing care.
• Ability to multitask, prioritize, and remain calm under pressure.
• Flexible availability, including weekends or evenings as required.

Preferred candidate profile

Personality & Professional Traits

• Service-driven attitude with a polished, refined presence.
• Proactive, problem-solving mindset.
• Trustworthy, loyal, and discreet.
• Excellent communicator and team collaborator.
• Strong sense of pride in maintaining a flawless home environment. responsibilities