Customer Service Manager

Customer Services & Sales Manager

This position sits at the heart of our growing global organisation, youll be responsible for all aspects of your centres performance including delivering sales targets. Well give you autonomy and resource to manage your centre as though its your own business. Youll have a wide range of responsibilities including:

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Generating sales by winning new business and upselling to existing customers
• Giving tours to prospective customers.
• Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

What We Can Do For You

Youre reading the right advert if youre looking for:

• a fun, challenging and rewarding career.
• great induction training and excellent ongoing learning and development.
• fantastic promotion prospects.
• generous, achievable quarterly commission incentives and sociable hours.
• access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About You

Ideally, youll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Youll have succeeded in previous sales roles, demonstrating that you can build a sales pipeline and consistently sell. Alongside your natural sales and commercial skills, what matters most is that youve got the right mindset: passion, drive, ownership and resilience.

• Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.
• Drive: you and your teams collective drive for success means youll only relax once youve delivered the results youre looking for.
• Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, youll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means youll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With more than 4,000 tech-enabled, sustainable and inspiring centres across the world, were already seven times the scale of our nearest competitor - and were continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, were uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

Were also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral - which we achieved in 2023.

So dont hesitate. Apply today - and lets work together to help millions of people have a great day at work.