DevOps Technical Support

As a Technical Support Engineer, your key responsibilities will include providing technical support and troubleshooting issues related to cloud platforms and services such as Fargate, ECS, DynamoDB, BigQuery, and SNS. You will be required to understand problems by analyzing logs and metrics from various sources using services like CloudWatch, Prometheus, Grafana, Loki, and Splunk. Additionally, you will analyze and resolve networking challenges, including load balancers, API gateways, reverse proxies, ingress controllers, and service-to-service communications. Collaborating with DevOps teams to manage and troubleshoot toolchains like Docker, Kubernetes, Jenkins, and Ingress Controllers will also be a part of your role.

You will act as the first point of contact for technical queries, escalate issues when necessary, and liaise with development and operations teams to identify root causes and resolve incidents effectively. Documenting troubleshooting steps, solutions, and maintaining a knowledge base for recurring issues will be crucial. Furthermore, you will collaborate with cross-functional teams to implement best practices for monitoring and incident response, participate in shift handovers, and provide timely updates on ongoing issues.

In terms of technical skills, you should have hands-on knowledge working with Fargate and ECS, proficiency with DynamoDB, BigQuery, and SNS, and experience with monitoring and logging tools such as CloudWatch Logs, Loki, Splunk, Prometheus, and Grafana. Understanding load balancers, API gateways, reverse proxies, ingress controllers, service-to-service communications, firewalls, and DevOps toolchains like Docker, Kubernetes, Jenkins, and Ingress Controllers is essential. Troubleshooting skills for VM-related issues and incident management are also required.

Collaboration and communication skills are key, as you will be working with cross-functional teams to resolve incidents effectively. Proficiency with collaboration tools like Slack, JIRA, Confluence, or Google Workspace is beneficial. The ideal candidate should have a minimum of 0.5 years of experience as a Technical Support Engineer.

This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work location is in person.,