Hiring For Customer Excellence For Retail Broking Group - Mumbai

Role & responsibilities

• Manage complaints received via phone call, email, and social media platforms within the defined timelines
• Responsible for handling end to end customer escalations across all products offered by the company
• Ensure all required information is well documented for RCA (Route cause analysis)
• Conduct in-depth investigation on customer complaints and work with internal teams to take measurable actions to avoid such incidents in future
• Maintain MIS for all the complaints
• Qualifications and Education Requirement
• Graduate / Postgraduate in any stream with above required skills

Preferred candidate profile •

• 1+ years of experience of relevant experience Skills
• Understanding of broking products
• Strong verbal and written communication skills
• Excellent telephonic etiquette
• Problem-solving abilities
• Location -Mumbai -BKC
• Interested candidate can share thier updated cv on this whats app no -8851570515