Operations Program Manager - Healthcare Technology

Operations Program Manager

• ProKure Digital | Remote (India) | Full-Time
• US EST Overlap Required
• Full Time Role
• Payroll Company - Reliable Group

About ProKure Digital

ProKure Digital (PKD) is a fast-growing healthcare technology company operating a tri-party care model. The company is transitioning from entrepreneurial growth to disciplined, scalable operations.

As we scale, operational complexity is increasing - and we are building the structure needed to support long-term growth.

Why This Role Exists

PKD's leadership team is executing at full capacity. Work is moving quickly across Operations, Finance, Compliance, and Client Success - but cross-functional visibility, dependency tracking, and formal documentation are limited.

This role exists to:

• Create operational clarity
• Build visibility systems
• Prevent execution gaps
• Ensure cross-functional alignment
• Bring structure without bureaucracy

This is a high-impact, high-visibility individual contributor role.

1. Map & Document Workflows

• Conduct structured interviews with cross-functional teams
• Document end-to-end workflows:
• Patient qualification
• Order routing
• Client onboarding
• Billing & invoicing
• Revenue cycle & collections
• Partner support
• Identify bottlenecks and breakdown points
• Build practical SOPs and process maps

2. Build Operational Visibility

• Design and maintain cross-functional initiative trackers
• Create dashboards and operational scorecards
• Track inter-team dependencies
• Establish status reporting cadences
• Create structured escalation paths

3. Drive Accountability Without Authority

• Follow up on commitments and open items
• Facilitate cross-functional sync meetings
• Maintain issue logs and drive resolution
• Surface risks before they become failures
• Ensure decisions, owners, and timelines are documented

4. Support Continuous Improvement

• Identify high-impact processes for redesign
• Implement incremental improvements
• Measure and track process impact
• Build a continuous improvement intake mechanism
• Translate operational gaps into automation requirements

Must Have:

• 6-10 years in Operations / Program Management / Business Operations / Process Improvement
• Experience mapping complex cross-functional workflows
• Strong dependency tracking & stakeholder management
• Proficiency in tools: Asana, Jira, Monday, Notion or similar
• Advanced Excel / Google Sheets skills
• Excellent written & verbal English
• Ability to work EST overlap hours