Team Leader Voice

• Driving performance effectiveness and enhancing customer experience
• Coaching assigned Advisors on areas of improvement
• Conducting analysis and implementing initiatives to improve efficiency
• Managing all customer interactions as per rostered parameters
• Boosting employee morale and monitoring absenteeism and attrition
• Abiding by company policies and core values
• Adhering to rostered timing, scheduled shifts, and activities
• Ensuring individuals and the team meet defined performance metrics
• Following all contact center policies, procedures, code of conduct, and legislative requirements

• Qualification Required:
• - Graduation degree in any discipline
• Experience Required:
• - 2-5 years
• Skills & Competencies:

• Planning and organizing skills
• Problem-solving skills
• Team management skills
• Customer handling skills
• Technical expertise
• Ownership mindset
• Ability to speak the local language

Please note that the location of this role is in Solan.,