Operations Specialist

Why it’s worth it:

ReliaQuest is currently seeking an Operations Specialist to support our office in administrative tasks and projects related to prospects, customers, employees, and guests. We are looking for a passionate self-starter with a high quality experience and service minded attitude. This individual will ensure our brand is well represented and executed through a high-quality, high-touch experience for anyone that comes through our doors. This individual will also ensure the office is running smoothly and take pride and ownership in the overall execution, flow, cleanliness, and tidiness of the office. This role will have the opportunity to make an impact for anyone that comes through the ReliaQuest doors!

The everyday hustle:

• Develop office standards and guidelines, focused on a high quality, consistent prospect, customer and employee experience, and ensure they are implemented appropriately
• Perform front desk and reception duties including but not limited to: greet visitors and assisting with their location logistics, answer and direct phone calls
• Welcome customers, guests, and candidates to the office and guide them through the check-in process and execute a warm handoff
• Coordinate and support onsite customer and prospect meetings and innovation center sessions
• Assist with office layout planning, office moves and ongoing office modifications and/ or enhancements
• Manage and adhere to the plan for supplies inventory ordering, company provided meals and office events and functions.
• Provide other administrative support as necessary, including scheduling meetings, maintaining calendars, doing research, and creating reports
• Coordinate day-to-day communication with property management, staff, and vendors to ensure adherence to protocol across all touchpoints
• Receive and sort incoming mail and deliveries and manage outgoing mail
• Coordinate travel arrangements
• Support cross-functional projects and ongoing tasks

• Positive attitude and ability to make decisions independently, but have a strong commitment to the team and to our company vision
• Customer oriented and service mindset
• Detail oriented and works with a high degree of accuracy
• Highly organized and adaptable
• Proficiency in speaking and writing in English is required.
• Resourceful and confident - with the ability to quickly adapt to changing processes and technologies
• Must be self-directed
• Office experience, customer facing experience is preferred
• Excellent verbal and written communications skills and the ability to multi-task
• Proficient to advanced PC skills, including MS Word, Excel and Outlook
• Bachelor’s Degree