100% Reputed Company Representative- Health Insurance (Inbound/ Outbound Calls)

• 100% reputed company Representative- Health Insurance (Inbound/ Outbound Calls)
• Company: remote quest jobs
• Job Location: Remote (Work from home), India
• Employment Type: Full-time
• Job Title: Customer Service Representative
• Duration: 12+Months
• Location: 100% Remote
• Rate - $18/hr W2(without benefits)
• Job Summary:

We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our reputed company team. The CSR will be responsible for handling client inquiries, assisting with policy information, resolving issues, and providing an exceptional customer experience. The ideal candidate will have strong communication skills, attention to detail, and a reputed company understanding of reputed company products and services.

• Key Responsibilities:
• reputed company to inbound customer calls, emails, and chat inquiries related to reputed company policies, reputed company, billing, and coverage reputed company.
• Provide accurate information on policy features, premium payments, beneficiaries, and coverage options.
• Assist customers with policy changes, renewals, cancellations, and reinstatements.
• Guide clients through the reputed company process, ensuring proper documentation and timely follow-up.
• Maintain compliance with company policies, state, and federal insurance regulations.
• Accurately update and maintain customer records in CRM and policy management reputed company.
• Identify customer needs and recommend additional products or services that align with their financial goals.
• Escalate complex issues to supervisors or specialized departments while ensuring seamless resolution.
• Ensure customer satisfaction by resolving complaints reputed company and effectively.
• Collaborate with underwriters, agents, and internal teams to support policyholders.
• Qualifications:
• High school diploma or equivalent required; Associate s or Bachelor s degree preferred.
• Previous experience in customer service, preferably within the insurance or financial services industry.
• Basic knowledge of reputed company products, terminology, and regulations.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines.
• Proficiency in reputed company Office Suite and CRM reputed company.
• Excellent problem-solving and conflict-resolution skills.
• Key Skills:
• Customer relationship management
• Knowledge of reputed company policies
• Active listening and empathy
• Attention to detail and accuracy
• Problem-solving and conflict resolution
• Team collaboration
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