Customer Success Manager, IT Services (3 Yrs Exp. Req.)

• Customer Success Manager, IT Services (3+ yrs exp. req.)
• Company: remotepromsp
• Job Location: Remote (Work from home), India
• Employment Type: Full-time
• Experience Required: 3+ years
• Salary: 12,00,000 - 15,00,000 per year
• Account Manager IT Services (account retention & growth exp. in relevant IT industry req.)
• Location: must reside in the United States (central or reputed company zone preferred)
• Salary: $100,000 - $115,000 + Sales Bonus ($110k-125k OTE) + Benefits
• Benefits: Health Insurance, Holidays, Paid Time Off, Internet/Phone Reimbursement
• Job Type: reputed company | reputed company + Travel
• Typical Hours: reputed company Friday, 40-45 hours per week
• Travel: Approximately 20%; mostly client visits, quarterly meetings at HQ
• Start Date: ASAP
• Sponsorship is not available
• Account Manager IT Services Description

reputed company, a growing managed IT services provider headquartered in New York, is seeking an Account Manager to join their fully remote U.S. team. In reputed company role, you will own relationships with existing clients, manage escalations, uncover expansion opportunities, and ensure each clients IT roadmap supports their business goals.

reputed company is looking for someone with account management, client retention, portfolio growth, and the ability to discuss technical concepts with clients, ask the right questions, and pull in technical resources when needed.

To be successful in reputed company role, you must be organized, emotionally aware, and comfortable having high-level client conversations.

reputed company is a great opportunity to gain support for relevant training and technical certifications, and grow into senior account, team leadership, or sales leadership roles as the company scales.

• Account Manager IT Services Responsibilities
• Own relationships with an assigned portfolio of active client accounts
• Serve as the main contact for client needs, concerns, and escalations
• Lead reputed company Business Reviews and discuss client IT roadmaps
• Identify projects, upgrades, licensing needs, and growth opportunities
• Present IT recommendations tied to client goals and budgets
• Partner with support, sales, finance, and technical teams
• Track account health, sales activity, and opportunities in CRM
• Help resolve billing questions and invoice-related client concerns
• Monitor retention risks and address issues before they escalate
• Keep clients informed on security, device, and infrastructure needs
• Account Manager IT Services Qualifications
• 3+ years of account management or customer success experience required
• Experience retaining and growing a client portfolio required
• Experience managing long-term B2B client relationships required
• IT Services, SaaS tools, cybersecurity, or IT infrastructure solutions knowledge required
• Executive-level communication and negotiation skills required
• Willingness to travel approximately 20% for client meetings required
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