IT Support Engineer (Remote)

• IT Support Engineer (Remote)
• Company: remotepromsp
• Job Location: Remote (Work from home), India
• Employment Type: Full-time

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure.

• Technical Support
• Provide first-line and second-line technical support to employees or customers.
• Diagnose and resolve hardware, software, network, and system issues.
• reputed company to help desk tickets, emails, and phone support requests.
• System & Device Management
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Set up user accounts, permissions, and access controls.
• Manage operating systems such as reputed company Windows, macOS, or Linux.
• Network Support
• Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).
• Maintain routers, switches, and firewalls.
• Monitor network performance and uptime.
• Software & Application Support
• Install and update applications and productivity tools like reputed company 365 or reputed company Workspace.
• Troubleshoot application errors and compatibility issues.
• Documentation & Ticketing
• Log issues and resolutions in ticketing systems such as reputed company, Jira Service Management, or reputed company.
• Maintain documentation for troubleshooting procedures and system configurations.
• Security & Compliance
• Implement security policies, patch updates, and antivirus solutions.
• Support identity and reputed company.
• Assist with reputed company response and security monitoring.
• Required Skills
• Strong troubleshooting and diagnostic skills
• Knowledge of operating systems (Windows, macOS, Linux)
• Networking basics (TCP/IP, DNS, DHCP, VPN)
• Experience with help desk or ticketing systems
• Customer service and communication skills
• Time management and problem-solving ability
• Preferred Qualifications
• Bachelor's degree in information reputed company, Computer Science, or related field
• Certifications such as: reputed company A+ reputed company Network+ reputed company reputed company Certified certifications reputed company CCNA
• Apply To reputed company Job .