Job Description
- The Regional Account Manager is responsible for managing the Tier-2 customers for the assigned location. He is responsible for managing the entire life-cycle of the existing customers of the sector assigned and winning new ones, individually taking responsibility for the top customers and prospects.
- The incumbent will report to the Vice President - Customer Experience. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
- Responsible for meeting or exceeding sales targets as per assigned key accounts. By delivering value and aligning his offerings with the clients business objectives, he should contribute significantly to the companys overall sales success.
- Driving revenue growth in assigned key accounts. This involves identifying up-selling and cross-selling opportunities within key accounts, introducing new products or services, and exploring ways to increase the clients portfolio within the organization.
- Networking with key customers to identify and address specific needs related to business development and service improvement. The primary objective of a KAM is to ensure the utmost satisfaction of key clients. By understanding their needs, providing exceptional service, and promptly addressing any concerns, aim to foster long-term relationships that lead to client retention and loyalty.
- Developing and executing strategic account plans is an essential objective. These plans outline the steps he will take to achieve mutual goals, such as revenue growth, customer satisfaction, and market expansion.
- Being the voice of the customer within the organization is a critical objective. By effectively communicating to the clients needs, challenges, and feedback to relevant teams, he should advocate for improvements and tailor solutions that enhance the client experience.
- He should identify and manage potential risks within key accounts. This involves proactively addressing issues that may arise and developing contingency plans to minimize negative impacts on the client relationship.
- Keeping abreast of industry trends, market dynamics, and competitor activities. This objective allows him to identify opportunities and potential threats, ensuring the incumbent stays one step ahead in client interactions
- Directing the conceptualization & implementation of competitive strategies for driving profitable business volume and strategic objectives in assigned accounts
- Collaboration with various internal teams, including marketing, product development, and customer support, is essential. The objective is to ensure seamless service delivery and a unified approach to meet client needs effectively.
- New business development. Build a healthy pipeline of Tier-2 customers and work to a plan to get them on board.
- Generate new sales from existing and new customers as per the Monthly, Quarterly and yearly target
- Meet the customer acquisition target of 100%
- Retention of assigned regional accounts of 95% +
- On-time customer contract renewal of 100%
- Price increase from existing customers of 10%
- Manage collection and DSO as per targets set
- Generate farming business from existing and new customers as per the Monthly, Quarterly and Yearly target set
Looking to get Placed? Try our Placement Guarantee Plan
- Bachelors Degree (or its equivalent) with overall experience of at least 8 to 10 years across front-line B2B sales, Account Management
- Fair knowledge of the geography in which the position will be based
- Good working knowledge of MS Office
Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
- Service
- Relationships
- Teamwork
- Responsibility
Skills
AccountsSalesClient RetentionAccount ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands. -Rentokil is the world’s leading commercial pest control services provider. -Initial is the world’s leading commercial hygiene services provider. -Ambius is the world’s leading commercial provider of plants and scenting. We have over 1800 local service teams across the world covering 91% of global GDP in over 90 of the world’s 100 largest cities across North America, Europe, UK and the Rest of World, Asia and the Pacific. Operating in 70 countries, approximately 90% of our revenues are derived outside of the UK.
Important dates & deadlines?
Application Deadline
05 Apr 26, 01:53 PM IST
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Regional Account Manager - Gurgaon
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