Customer Experience Executive

Rentokil PCI
Department Icon Operations Maintenance & Support
Posted: 1 week ago
1-6 years
Hyderabad(Trimulgherry)
Operations Maintenance & Support
work from office
Full Time
Closes 1 Jan 2027
Posted: 1 week ago
Let Jobaaj One apply for you

An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.

Job Description
About Company
Similar Jobs
Please verify your account first! Send OTP

Job Description

  • Last Revision: July 2026
  • Designation
  • Function
  • Executive - Customer Experience (B2B)
  • Customer Experience
  • Branch Manager
  • Reports to (position to be mentioned not
  • Manager name)
  • Work Level / Grade
  • WL1-5
  • About Rentokil PCI
  • Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in
  • 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
  • locations, aiming to set new standards in customer service. The company focuses on
  • industry-leading operations through best practices, innovation, and digital technologies. In 2024,
  • Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
  • footprint further.
  • For more details: https://www.rentokil-pestcontrolindia.com
  • About the Role:
  • The Executive - Customer Experience is responsible for client retention, renewals & price
  • increase, up-selling and Compliant Management related to commercial clients.
  • The incumbent will have to work as part of a multi-functional team, and this involves
  • collaboration with the internal team and external stakeholders.
  • Job Responsibilities:
  • Drive client retention by maximizing renewals, implementing value-based price increases,
  • and identifying up-selling opportunities.
  • Follow the Advance Renewal process in the Renewal Portal to ensure timely quotation
  • submission and effective implementation of approved price increases.
  • Complaint Management: Identify, register, and resolve customer complaints within the
  • dened turnaround time (TAT). Ensure all complaints are logged through the Complaint QR
  • system and followed through to timely resolution.
  • Alert Account Management: Identify at-risk customer accounts, evaluate revival
  • opportunities, and work closely with branch teams to implement effective customer
  • retention strategies.
  • Customer Experience Improvement: Provide data-driven recommendations and actionable
  • insights to branch teams to improve service quality, customer satisfaction, and overall
  • customer experience.
  • Conduct regular account reviews and terminate non-renewed accounts as per the company
  • termination policy.
  • Manage customer interactions, account reviews, and service quality surveys to enhance
  • customer satisfaction and retention.
  • Act as the primary liaison between customers and the operations team to ensure seamless
  • service delivery and issue resolution.
  • Drive lead generation and identify cross-selling/up-selling opportunities through regular
  • customer engagement.
  • Last Revision: July 2026
  • Monitor and support the reduction of outstanding receivables by coordinating timely
  • customer follow-ups and payment collections.
  • Monitor and improve Customer Voice Count (CVC) by conducting regular customer
  • satisfaction surveys and ensuring quality feedback collection.
  • Key Result Areas:
  • Customer Contact Management
  • Customer Satisfaction
  • End to End Renewal Management
  • Effective Followups
  • Competencies (Skills essential to the role):
  • Customer Centricity
  • Relationship Management
  • Communication Skills
  • Negotiation & Inuencing
  • Service Quality Management
  • Commercial Acumen
  • Problem Solving
  • Planning & Execution
  • Cross-functional Collaboration
  • Ownership & Accountability
  • Data Management/Analysis
  • Educational Qualication / Other Requirement:
  • Any Bachelors degree
  • Role Type / Key working relationships:
  • Individual Contributor
  • Internal team
  • External stakeholders
  • What can you expect from RPCI?
  • Our values lie at the core of our mission and vision. We believe that its our people who
  • make our company what it is. We believe in:
  • Service
  • Relationships
  • Teamwork
  • Responsibility
  • DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
  • welcoming to people of all backgrounds.

Skills

Customer ManagementClient SatisfactionCustomer Life Cycle ManagementRetentionLife CycleCustomer EngagementCustomer ExperienceClientOperationsComplaint ManagementCustomer SatisfactionCustomer ServiceDelivery

If a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.

About Company

Rentokil PCI is a leading provider of pest control services. Further details require access to their official website or other public sources.

Similar Jobs

View all
Bag Logo
Jobaaj
Get jobs like this by email

New Operations Maintenance & Support roles in Hyderabad(Trimulgherry).

Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago

One email a day. Unsubscribe any time.