Service Planner

Job Opening: Service Planner

Company: Rentokil PCI

Job Location: Dadar, Mumbai

Experience: 13 Years

Qualification: Graduate (Any Stream)

Employment Type: Full-Time

Industry: Facility Management / Pest Control Services

Functional Area: Operations / Service Planning / Coordination

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a part of Rentokil Initial, the world's leading pest control brand. Established in 2017 through a joint venture between Pest Control India and Rentokil, the company operates across 300+ locations in India.

We are committed to delivering exceptional customer service through innovation, operational excellence, and customer satisfaction.

Website: https://www.rentokil-pestcontrolindia.com

Job Summary

We are looking for a detail-oriented and organized Service Planner to join our Operations team at the Dadar branch.

The candidate will be responsible for planning, scheduling, and coordinating service activities for field technicians to ensure timely service delivery, optimum resource utilization, and customer satisfaction.

Key Responsibilities

• Plan and schedule daily, weekly, and monthly service visits for field technicians.
• Coordinate technician allocation, route planning, and service appointments.
• Monitor daily service schedules and ensure timely completion of assigned visits.
• Coordinate with Sales, Operations, and Service teams for new appointments, urgent requests, and customer complaints.
• Track pending services, service backlogs, renewals, and customer escalations.
• Maintain accurate service records, reports, and documentation in company software.
• Monitor technician productivity, service efficiency, and performance KPIs.
• Ensure maximum utilization of digital service platforms and mobile applications.
• Follow up on customer feedback, complaints, and service-related issues.
• Prepare daily, weekly, and monthly operational reports for management.
• Coordinate with the IT team for system access and technical support whenever required.

Candidate Requirements

• Graduate in any discipline.
• 1–3 years of relevant experience in service coordination, service planning, operations, or team coordination.
• Good knowledge of MS Excel, MS Office, and basic computer applications.
• Strong communication and coordination skills.
• Good planning, organizing, and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced work environment.
• Customer-oriented approach with strong attention to detail.
• Experience coordinating with field staff, technicians, or service teams will be an added advantage.

Key Skills

Service Planning | Scheduling | Operations Coordination | Technician Management | MS Excel | Customer Service | Route Planning | MIS Reporting | Workforce Management | Team Coordination

Why Join Rentokil PCI?

• Opportunity to work with a leading multinational organization.
• Professional learning and development opportunities.
• Collaborative and inclusive work environment.
• Exposure to structured operations and digital service management systems.
• Career growth opportunities.

Interested candidates can apply with their updated resumes.

Join Rentokil PCI and become a part of a team committed to operational excellence and outstanding customer service!