Revenue Cycle Representative - Training & Quality

The Revenue Cycle Representative - Training & Quality is responsible for delivering process training, monitoring quality standards, conducting audits, identifying skill gaps, and driving continuous improvement initiatives. The role ensures employees are well-trained, compliant with SOPs, and consistently meet productivity and quality expectations.
Key Responsibilities
Training Responsibilities

• Conduct new hire induction and process training programs.
• Deliver refresher training sessions for existing employees.
• Prepare training materials, SOPs, job aids, and presentations.
• Maintain training attendance, tracker, and certification records.
• Identify training needs based on quality trends and operational feedback.
  

Quality Responsibilities

• Perform quality audits as per defined sampling plans.

• Evaluate transactions/processes against SOPs and client guidelines.
• Share audit feedback with employees and team leads.
• Analyze recurring errors and recommend corrective actions.
• Participate in RCA (Root Cause Analysis) and CAPA activities.
• Ensure compliance with internal and client quality standards.
  

Performance Improvement

• Support underperforming employees through coaching plans.
• Conduct one-on-one feedback sessions.
• Monitor post-training effectiveness and improvement progress.
• Recommend process improvements to enhance efficiency and accuracy.
  

Required Skills

• Strong communication and presentation skills
• Good analytical and reporting skills
• Knowledge of quality tools and audit techniques
• Ability to coach and mentor employees
• Proficiency in MS Excel, PowerPoint, and reporting dashboards
• Attention to detail and process-oriented mindset
• Good stakeholder management skills
  

Experience Required

• 1 to 2 years in Training / Quality / role
• 3+ years of overall experience in RCM
• Prior experience in RCM process preferred
  

Joining us is more than saying yes to making the world a healthier place. Its discovering a career thats challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.