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Job Description
- IT Operations / ITSM Team Lead
- Location: Bangalore / Chennai (1 day work from office per week)
- We are looking for an experienced IT Operations / ITSM Team Lead who is both technically hands-on and capable of leading teams in a fast-paced enterprise environment.
- In this role, you will manage critical incidents, improve monitoring and observability practices, and drive operational excellence across complex infrastructure environments.
- Key Skills & Experience:
- Strong experience in Critical Incident Management
- Team Lead or ownership experience in ITSM environments
- Hands-on knowledge of Change Management, CMDB, and Compliance
- Strong experience with ServiceNow ITSM
- Experience with Grafana and monitoring/observability tools
- Ability to reduce alert noise and improve monitoring strategies
- Understanding of HPC environments and resource optimization
We are looking for someone who can stay calm under pressure, lead from the front, and continuously improve operational processes while remaining technically involved.
Skills
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