Senior Support Analyst

Job Title: Senior Support Analyst – Opcenter (Expharma)

Location: Hyderabad (Preferred) / Bangalore / Chennai

Job Type: Contract

Overview:

We are hiring a Senior Support Analyst for an urgent contract opportunity to support a pharma manufacturing system using Siemens Opcenter (Opcenter Expharma). The role involves L3 production support, troubleshooting, and ensuring smooth operations of MES applications in a fast-paced environment.

Key Responsibilities:

• Provide L3 support for Opcenter Expharma including debugging application and system issues
• Monitor day-to-day production activities and ensure system stability
• Troubleshoot and resolve incidents, service requests, and data issues
• Write and execute SQL queries to analyze and fix issues (e.g., Work Orders/Task IDs)
• Coordinate with vendors and internal teams for issue resolution
• Participate in daily support calls and track ongoing issues
• Suggest improvements to avoid recurring problems
• Support configuration, script changes, and master data updates
• Conduct user training on system processes and enhancements

Requirements:

• Hands-on experience with Opcenter Execution Pharma (Expharma)
• Strong understanding of MES and manufacturing workflows
• Experience with modules like MBR, Equipment, Audit Trail, PI Process
• Good SQL knowledge for troubleshooting and data fixes
• Experience in L2/L3 production support roles
• Understanding of GxP processes
• Familiarity with ITIL concepts
• Experience in pharma/manufacturing domain preferred
• Able to start immediately or on short notice