Customer Support Associate US Healthcare Voice Contractual Role
Operations Maintenance & Support
Posted: 2 weeks ago
Posted: 2 weeks ago
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Job Description
- Customer Support Associate US Healthcare Voice Contractual Role
- Company: ResultsCX Named Major Contender in Everest Group
- Job Location: Bengaluru, Karnataka, India
- Employment Type: Full-time
- Salary: 1.8L2.4L a year
- Employment Type: Seasonal
- Experience: Fresher or 6+ months in Healthcare BPO/Customer Service
- Work Mode: Work from Office
- Shift: Rotational Night Shift
- Requirements
- Typing speed: 28+ WPM with 98% accuracy
- Strong English communication skills (B1H or above)Basic knowledge of US Healthcare processes preferred
- Good attention to detail and customer service skillsMS Office and CRM knowledge is an added advantage
- Key Responsibilities
- Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
- Provide accurate and empathetic customer support
- Maintain timely and accurate documentation
- Collaborate with internal teams for issue resolution
- Adhere to HIPAA and healthcare compliance standards .
Skills
Customer SupportBasic Knowledge Of US Healthcare ProcessesStrong English Communication SkillsTyping SpeedAttention To DetailCRM KnowledgeCustomer Service SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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