Manager

Key Responsibilities

• Provide technical assistance and support to end-users for IT-related issues, including hardware, software, network connectivity, and system problems.
• Perform routine checks, updates, and preventive maintenance to ensure optimal performance, availability, and reliability.
• Implement and enforce IT security measures, policies, and procedures to protect sensitive data and systems.
• Assist users with IT inquiries, requests, and problems.
• Coordinate with vendors, perform upgrades, and ensure compliance with licensing requirements.
• Prepare regular reports on IT performance, system health, service levels, and user support activities as required.
• Coordinate service requests, track service level agreements (SLAs), and monitor vendor performance to ensure the timely resolution of IT issues and adherence to contractual obligations.