Administrator, Scheduler

JOB TITLE: Administrator, Scheduler
POSITION PROFILE
Coordinates all business activities after an order is scheduled for delivery. Uses advanced scheduling software to monitor the process, communicates status to various stakeholders and addresses exceptions.
Job Duties And Responsibilities

• Coordinates overall activities with Support Representative II, Scheduler and can perform all Support Representative II, Scheduler. tasks.
• Monitors and replies to email box for assigned region.
• Prints D&As, RMAs to provide to drivers.
• Reviews routes for reasonableness and manipulates sequencing as needed.
• Ship confirms daily transactions in Oracle.
• Places manual install calls for third party transactions.
• Sends paperwork to Ricoh transfer centers and third-party carrier partners.
• Assigns drivers to routes.
• Publishes routes so they drop to the drivers phones.
• Closes 3PL routes as required.
• Scans D&A
• RMA into Oracle for paperwork physically signed by the customer (late route adds & manual orders).

• Updates issue log.
• Post-Route reconciliation, including abort notifications to scheduler.
• Updates system settings for line haul, truck, and driver resources available.
• Coordinates and reconciles finished goods cycle counts at RFC/transfer centers.
• Assists with truck loading/unloading and equipment verification as required.
• Performs other duties as assigned.
  

QUALIFICATIONS (Education, Experience, And Certifications)

• High school diploma or equivalent education.
• Minimum one year of Ricoh scheduling experience, or equivalent.
• Ability to use advanced software tools.
• Proficiency in Microsoft Word, Excel).
  

KNOWLEDGE, SKILLS, And Abilities

• Reading and math skills.

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  Customer First orientation.
• Strong customer service and communication skills.
• Problem solving skills.
• Ability to multitask
• Ability to work in a team environment.
• Ability to interact professionally at all levels internally and externally.
• Ability to follow all facility security and safety rules.
  

Working Conditions, MENTAL aND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction
• prepare, provide and convey diversified information
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files, etc.)
• Moderate dexterity
• regular application of basic skills (calculator, keyboard, stapler)
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.