Customer Service / Upselling Executive

• Customer Service / Upselling Executive
• Company: Vrinda International
• Job Location: Navi Mumbai, Maharashtra, India
• Employment Type: Full-time
• Summary

We are seeking a dynamic Customer Service and Upselling Executive to join our team, where you will play a pivotal role in enhancing client satisfaction while driving revenue growth. This position is central to maintaining strong customer relationships and ensuring seamless resolution of inquiries through effective voice-based interactions. The ideal candidate will balance delivering exceptional support with identifying opportunities to promote additional products and services, directly contributing to the organization's financial objectives and reputation for excellence.

• Responsibilities
• Manage incoming voice calls to address customer inquiries and provide prompt, accurate solutions.
• Proactively identify sales opportunities during interactions to achieve and exceed monthly upselling targets.
• Build and sustain positive rapport with clients to foster long-term loyalty and trust.
• Analyze customer needs to offer tailored product recommendations that add value to their experience.
• Resolve complex issues efficiently while adhering to company protocols and quality standards.
• Document all customer interactions and sales activities accurately within the CRM system.
• Collaborate with team members to share insights on customer trends and improve service delivery.
• Requirements
• Requirements:
• Possess a minimum of one year of professional experience in customer service or sales roles.
• Demonstrate exceptional verbal communication skills suitable for high-volume voice-based environments.
• Exhibit strong problem-solving abilities to navigate diverse customer scenarios effectively.
• Show a proven track record of meeting or surpassing sales targets and performance metrics.
• Maintain a customer-centric approach with a focus on relationship management and retention.
• Display the ability to multitask and prioritize tasks in a fast-paced setting.
• Have a solid understanding of upselling techniques and the capacity to convert inquiries into sales. .