International Customer Care Job In Noida & Gurgaon

Job Title: International Travel Customer Support Executive (Voice / Chat / Email) Noida & Gurgaon

Locations: Noida | Gurgaon (Work from Office)

Experience: 12 years (freshers with excellent English welcome)

Salary: [upto– 35000] per month

Shift: Rotational / US & UK shifts (night shifts)

About the Role

We’re hiring Customer Support Executives for our international process at our Noida and Gurgaon offices.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats from international customers
• Help customers with orders, bookings, account queries, service requests, changes, cancellations, and refunds
• Resolve customer queries, complaints, and issues professionally and within defined timelines
• Give accurate information about products, services, pricing, policies, and procedures
• Use CRM, ticketing, and internal tools to manage and track customer interactions
• Escalate complex issues to the right team and follow up until they’re resolved
• Upsell and cross-sell relevant products or services where appropriate
• Keep accurate, up-to-date records of every customer interaction
• Meet KPIs on quality, AHT, CSAT, and first-call resolution
• Follow company guidelines, compliance standards, and data privacy policies

Who Can Apply

• Graduates or undergraduates with excellent spoken and written English
• 1–2 years of experience in international voice/chat/email support
• Neutral accent, good listening skills, and a customer-first attitude
• Comfortable working night and rotational shifts
• Basic computer skills and typing speed of 25+ WPM
• Candidates living in or near Noida, Greater Noida, Delhi, Ghaziabad, Gurgaon, or Faridabad preferred

What We Offer

• Competitive salary with attractive monthly performance incentives
• Fast growth path to Team Lead, Quality Analyst, and Trainer roles
• Friendly, professional work environment with rewards and recognition

Venue / Office Locations

• Noida: [Full address], Sector [XX], Noida
• Gurgaon: [Full address], Sector [XX], Gurugram