Associate Director - Product Delivery

Overview About Ripik.AI

Ripik.ai is an Accel-backed Applied AI company building computer vision and process optimization agents for the worlds largest industrial enterprises across steel, cement, aluminum, chemicals, pharma, and power. Our Vision AI platform acts as an automated pair of eyes on the shop floor — monitoring materials, equipment, and processes 24/7 with 95%+ accuracy, eliminating human error, and delivering measurable gains in throughput, yield, energy efficiency, and safety.

We work with marquee customers including Tata Steel, JSW, ArcelorMittal, Vedanta, Godrej & Boyce, Grasim, Holcim, and Jindal Steel, and are scaling globally across India, the Middle East, Europe, and North America. As we move into our next phase of growth, we are building the operating backbone that will take Ripik from a high-velocity scale-up to a category-defining global industrial AI company.

About The Role

We are seeking an experienced to guide our Product Delivery & Customer Success team, particularly during deployment and post-deployment phases of Ripiks products. You will be the primary point of contact for assigned developers, ensuring smooth transition from implementation to value realization.

The Designation will be commensurate with the candidates experience and interview assessment.

Key Responsibilities

• Interface between Customer and Ripiks Technical Team (Hardware / Software & Data Science Team)
• Collaborate with Software Engineering and Data Science team to drive Customer Success and Product Deployments
• Drive cross functional Pod of Data Science, Machine Learning, Hardware , Software Engineers for rapid and flawless execution.
• Spend the day around Planning , Prioritize and Tracking the activities of the POD of Data Science, Machine Learning, Hardware , Software Engineers team
• Drive Technical Problem and Practical trouble Shooting of Engineering and Data Science Team

• Graduate from a Tier 1 college preferred with 3-8+ years of overall experience
• Client handling experience from a top-tier consulting background (Accenture, EXL, PwC, Strategy&, and A.T. Kearney or equivalent) or from ITC / P&G/HUL or AI SaaS based organization comfortable owning a senior stakeholder relationship from day one.
• Strong problem-solving mindset with a track record of taking ownership of ambiguous, high-impact challenges in complex operational or customer environments.
• Demonstrated end-to-end ownership — has independently driven a deployment, project, workstream, or customer engagement from problem definition through implementation and measurable outcomes.
• Strong communication and stakeholder management skills — able to work credibly with plant teams, business leaders, technical teams, and customer C-suite stakeholders.
• Comfort with ambiguity and field execution — genuinely excited to work closely with customers, understand on-ground operational challenges, and adapt solutions based on evolving business and deployment needs.
• High bias for action and execution — willing to work hands-on at customer sites, collaborate across Product, Engineering, Data Science, and Business teams, and drive deployments to successful outcomes.

• Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us
• World class work culture, coaching and development
• Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details)
• International exposure

• https://www.youtube.com/watchv=YRuz3XxPfcE
• https://www.ripik.ai
• https://www.linkedin.com/company/ripik-ai/