Hiring For Capgemini/ International Voice Process/ 5LPA

CAPGEMINI IS HIRING FOR INTERNATIONAL VOICE PROCESS!

INTERNATIONAL UK VOICE PROCESS | CUSTOMER SUPPORT

Build Your Career With a Global Brand!

Greetings from the Hiring Team!

We are hiring experienced customer service professionals for an exciting International UK Voice Process. If you have excellent English communication skills and enjoy interacting with international customers, this is an opportunity to grow your career in a global work environment.

For more details Contact below no:

Rani:7892474597

JOB DETAILS

Company: Capgemini

Role: Customer Support Executive

Process: International UK Voice Process

Location: Bengaluru | Work From Office

Experience:0 to 4 years

Working Days:5 Days Working

Week Offs:Fixed Saturday & Sunday

Shift: US shift

Salary:Up to 5 LPA

Education: Graduate / Equivalent qualification

B.E/B.Tech Candidates:Not Eligible

YOUR ROLE

• Handle inbound calls from UK customers and provide professional customer support.
• Understand customer requirements and deliver accurate, timely resolutions.
• Resolve customer queries, complaints, service requests and escalations.
• Demonstrate excellent active listening and communication skills.
• Maintain accurate customer interaction records in CRM/system applications.
• Follow defined SOPs, quality standards, compliance guidelines and SLAs.
• Take ownership of customer concerns until appropriate resolution.
• Coordinate with internal teams for complex issues and escalations.
• Maintain performance across Customer Satisfaction, Quality, AHT, FCR and Productivity.
• Create a positive and professional experience for every UK customer.

WHAT WE ARE LOOKING FOR

13 years of relevant work experience

• Experience in International Voice / UK Voice / BPO / Contact Centre / Customer Support preferred
• Excellent spoken English and strong listening skills
• Comfortable interacting with UK customers
• Strong customer-handling and problem-solving abilities
• Good typing and basic computer/CRM skills
• Willingness to work from office
• Candidates who can join as per business requirements
• EDUCATION CRITERIA

Eligible: Graduates or Undergraduates /relevant equivalent qualifications

For more details Contact below no:

Rani:7892474597

raaniriveramanpower@gmail.com

Rivera Manpower Services