Investment Banking / Financial Services / BPO / Customer Care / SME /

WE ARE HIRING SENIOR PROCESS ANALYST / SERVICE SUPPORT LEAD

Location: Bengaluru

Experience: 4+ Years

Qualification: Graduate

Domain: US Health Insurance

Salary: Up to 10 LPA

Work Mode: Work from Office

:

We are hiring experienced professionals for a Senior Process Analyst / Service Support Lead role with expertise in US Insurance, client servicing, stakeholder management, and policy renewal operations.

Key Responsibilities:

• Act as the primary point of contact for US onshore clients and branch stakeholders.
• Manage client servicing operations and provide end-to-end support for US Health Insurance policy lifecycle activities.
• Handle client renewals, policy servicing, and due diligence requirements.
• Support Client Managers and manage multiple client accounts.
• Coordinate with internal operations teams to ensure timely completion of renewal activities.
• Manage client queries, escalations, and service-related issues efficiently.
• Maintain strong stakeholder relationships and ensure excellent customer service.
• Identify operational risks, resolve issues, and minimize rework.
• Ensure compliance with applicable US Health Insurance regulatory standards and procedures.

Candidate Requirements:

• Graduate with 4+ years of relevant US Insurance experience.
• Strong client servicing and stakeholder management skills.
• Excellent verbal and written communication skills.
• Experience in handling escalations, renewals, and policy servicing.
• Strong organizational, analytical, and decision-making skills.
• Proficiency in MS Excel, Word, Outlook, and PowerPoint.
• Insurance certification and transition/onboarding experience are an added advantage.

Contact Point : Aditya : 8884777961

Roshan : 9380891278

Varsha : 9513900440

Violet : 9380885166

Jenny : 7996180830