Walk-in || Hiring Technical Support Advisor !!CTC UPTO 7.5LAC

Hiring: Technical Support Officer International Voice Process

CTC: Up to 7.5 LPA | US Shifts | Bengaluru

We are looking for Technical Support Officers with a minimum of 1 year of experience in International Voice Technical Support.

Candidates with hands-on experience in troubleshooting Microsoft products, Microsoft licensing, and server-related technical issues are encouraged to apply. Excellent English communication skills and strong customer-handling abilities are mandatory.

Roles & Responsibilities

The role involves providing technical support to international customers through voice interactions and resolving technical issues related to Microsoft products and services. The candidate will be responsible for troubleshooting Microsoft applications, software installation and configuration issues, product activation, licensing-related queries, and server connectivity or performance issues. They must identify the root cause of technical problems by asking relevant probing questions, analysing error messages, and following systematic troubleshooting procedures. The role also requires assisting customers with account and access-related concerns, guiding them through technical solutions step by step, documenting customer interactions and resolutions accurately, and escalating complex or unresolved issues to the appropriate technical teams. Candidates are expected to maintain service quality, meet productivity and resolution targets, follow established support procedures, and ensure a positive customer experience.

Candidate Requirements

• Minimum 1 year of International Voice Technical Support experience is mandatory.
• Hands-on experience with Microsoft products and troubleshooting.
• Knowledge of Microsoft licensing and server-related issues.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Immediate joiners preferred.

CTC: Up to 7.5 LPA

Shift: US Shifts

Location: Bengaluru

Contact Details

• Rani: 7892474597
• Deepa: 9380300644
• Chethana: 7829336034

Interested candidates can share their updated resumes and schedule an interview with Rivera Manpower Services.