Specialist- Corporate Technology Support Services CEO

Roles and Responsibilities 

•  Support the CEO in developing and monitoring the sector's technology development plans, including current-state analysis, future-state forecasting, and identification of opportunities, challenges, and potential risks across organizational units. 
• Contribute to the formulation of data governance strategies and AI adoption roadmaps, ensuring alignment with RTA's enterprise architecture, Dubai Government digital policies, and institutional compliance frameworks. 
• Participate in the development of institutional resilience plans and the comprehensive institutional resilience application map, contributing technical inputs for business continuity and disaster recovery readiness. 
• Coordinate and track the performance of partnerships, service providers, operators, franchise companies, and international memberships, monitoring operational performance levels, commitment ratios, and implementation of resulting recommendations and outputs 
• Manage internal and external communication plans, including field visits, official duties, and other CEO engagements, ensuring organizational unit readiness for visits by the Director General and Chairman of the Board of Directors. 
• Oversee the sector's media plans and ensure the quality, accuracy, and currency of the internal electronic page content for all organizational units within the sector. 
• Coordinate data and AI-related activities including proof-of-concept (PoC) studies and use cases across organizational units, ensuring compliance with relevant institutional documents and data-sharing policies. Provide and sustain data feeds for AI use cases, smart dashboards, and decision-support tools, ensuring data continuity and integration with the big data platform.
•  Support design and manage data models and databases to support efficient, complete data storage and availability across RTA, and fulfill data requirements for AI model retraining and re-modeling with new variables.
• Support the provision of data sets for Dubai Data and external entities in accordance with approved datasharing agreements, and execute the data governance roadmap including open big data initiatives.
•  Track closure of employee suggestions and all customer request types (complaints, suggestions, observations, appeals), review corrective actions for customer satisfaction reports, and coordinate with organizational units for timely resolution. 
• Review sector service development plans for data accuracy, review change requests before escalation, and coordinate the development of service improvement plans with organizational units. 
• Monitor and supervise the formation of resilience groups and teams, tracking execution of the comprehensive institutional resilience application map. support in the CEO's official correspondence (incoming and outgoing), maintain documentation and official records, prepare periodic reports for the CEO, and track implementation of recommendations derived from correspondence.
•  Follow up on all directives and instructions issued by the Director General, Board of Directors, and Sector CEO, coordinating with relevant organizational units to ensure timely provision of requirements for communications, reviews, and opinion requests.
•  Develop and maintain interactive smart dashboards to support business intelligence and data-driven decision-making, continuously improving data quality and platform performance. Identify opportunities for process automation, workflow optimization, and technology adoption to enhance the sector's operational effectiveness and service delivery quality.
•  Conduct periodic reviews of data platform performance, AI model accuracy, and system integration workflows, implementing corrective actions and sharing lessons learned across organizational units.

Qualifications & Requirements:

•  Bachelor's degree in Business Administration, Management, Information Technology, Information Systems, Computer Science or a related field
•  3+ years of experience in case of a Master's degree (5+ years in case of a Bachelor's degree)