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Job Description
Our client is seeking a highly skilled and experienced Manager for Employee Services.
Key Responsibilities
- Provide strategic leadership for employee services functions
- Manage and develop a high-performing team
- Act as the primary point of contact for escalated service issues
- Ensure compliance with relevant regulations and process requirements
- Oversee delivery of employee services including on boarding, off boarding, inquiries, and benefits administration
- Develop service standards and policies promoting positive employee experience
- Monitor service metrics to drive continuous improvement in quality and responsiveness
Requirements
- Excellent written and spoken communication skills in English
- Understanding of employee service process deliverable
- Ability to set business development goals
- Proactive identification of customer needs & challenges
- Knowledge about software and help desk tools
- Bachelors degree in human resources or related field
- Minimum of 8 years of experience in employee services
Skills
Business DevelopmentIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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