Walk-In Drive: Customer Service Associate I (Voice/Blended Support)
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Job Description
Role Overview:
As a Customer Service Associate I, you will:
- Interact with US mortgage customers via chat & voice channels
- Assist with servicing queries, payment-related questions, post-forbearance options, and digital account support
- Deliver exceptional customer experiences while working in a dynamic, global environment
Eligibility
- Freshers & Experienced (0-2 year) welcome
- Excellent written & verbal English communication skills
- Typing speed: 35+ WPM
- Willingness to work mandatory night shifts aligned with US business hours
Why Join Rocket India?
- Work with the #1 mortgage lender in the U.S.
- Competitive night shift allowances & benefits
- Cab facilities (home officehome)
- Career growth opportunities across global teams
Looking to get Placed? Try our Placement Guarantee Plan
Documents to Carry
- Updated Resume
- Government ID Proof
- Education & Experience Details
Walk-In Details
- Venue: Rocket India Office, Bangalore
- Date & Time: 04th March - 6th March (12PM-6PM)
- Contact: cecil.sebastian@mrcooper.com
Skills
Voice ProcessBlended ProcessChatVoice SupportExpression BlendCustomer ServiceVoiceDrivesCustomer ServiceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
02 May 26, 04:41 PM IST
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