Walk-In Drive: Customer Service Associate I (Voice/Blended Support)

Role Overview:

As a Customer Service Associate I, you will:

• Interact with US mortgage customers via chat & voice channels
• Assist with servicing queries, payment-related questions, post-forbearance options, and digital account support
• Deliver exceptional customer experiences while working in a dynamic, global environment

Eligibility

• Freshers & Experienced (0-2 year) welcome
• Excellent written & verbal English communication skills
  
• Typing speed: 35+ WPM
• Willingness to work mandatory night shifts aligned with US business hours

Why Join Rocket India?

• Work with the #1 mortgage lender in the U.S.
• Competitive night shift allowances & benefits
• Cab facilities (home officehome)
• Career growth opportunities across global teams

Documents to Carry

• Updated Resume
• Government ID Proof
• Education & Experience Details

Walk-In Details

• Venue: Rocket India Office, Bangalore
• Date & Time: 04th March - 6th March (12PM-6PM)
• Contact: cecil.sebastian@mrcooper.com