Sales Service Manager - Aftermarket & Technical Sales

About the Role

We are looking for a highly driven and technically competent Sales Service Manager to lead our aftermarket business, service sales, and customer development activities.

This is not a pure sales role. We are specifically looking for a professional who has hands-on experience in both Service and Sales functions within industrial machinery, pharmaceutical machinery or packaging machinery industries.

The ideal candidate should be capable of understanding machine performance issues, identifying technical improvement opportunities, proposing engineering solutions, and converting those opportunities into profitable business through spare parts, machine upgrades, retrofit projects, mould overhauls, service contracts, and new equipment sales.

Mandatory Requirements:

Degree in Mechanical Engineering (B.E./B.Tech Mandatory)

Minimum 12 years of experience in industrial machinery, pharmaceutical machinery, BFS equipment, packaging machinery.

Strong experience in BOTH:

• Service Engineering
• Technical Sales / Service Sales / Aftermarket Business

Proven experience in:

• Spare Parts Business
• Service Contract
• Machine Upgrades & Retrofits
• Customer Technical Discussions
• Aftermarket Sales Growth

Preferred Industry Background

Candidates from the following industries will be highly preferred:

• Pharmaceutical Machinery
• BFS (Blow Fill Seal) Equipment
• Packaging Machinery
• Process Equipment

Candidates without Pharma or Packaging Machinery exposure may not be suitable for this role.

Required Skills

• Strong Technical Sales Capability
• Machine Troubleshooting & Problem Solving
• Excellent Customer Handling Skills
• Commercial & Negotiation Skills
• Aftermarket Business Development
• Project Coordination
• Technical Presentation Skills
• Relationship Management
• Independent Business Development Capability

Languages

• Excellent English Communication
• Hindi Communication Preferred (Mandatory)

Travel Requirement

Willingness to travel extensively across assigned territories for customer visits, technical discussions, project reviews, and business development activities.

What We Are Looking For

We are specifically looking for someone who can:

• Understand industrial machines in depth
• Diagnose and discuss machine performance issues confidently
• Suggest upgrades, retrofits, and technical improvements
• Develop strong customer relationships through technical expertise
• Grow spare parts and service revenue consistently
• Convert technical opportunities into profitable business

Key Responsibilities

1. Technical Sales & Business Development

• Drive sales growth for spare parts, machine retrofits, upgrades, mould overhauling projects, new mould sales, and service contracts.
• Identify customer pain points related to machine performance, downtime, maintenance, and production efficiency.
• Recommend suitable technical solutions and convince customers on the technical and commercial benefits.
• Develop long-term aftermarket and service business within the assigned territory.

2. Technical Expertise & Customer Support

• Strong understanding of BFS machines (preferably), mould systems, mechanical assemblies, pneumatics, hydraulics, and machine wear parts.
• Ability to understand machine problems, analyze failures, and propose technical improvements.
• Read and interpret technical drawings, layouts, spare part catalogs, and service reports.
• Conduct technical discussions confidently with production, maintenance, engineering, and purchase teams.

3. Customer Relationship & Aftermarket Growth

• Build strong long-term customer relationships through proactive technical support and regular visits.
• Increase recurring business through spare parts sales, annual maintenance support, machine refurbishment, and upgrade opportunities.
• Support resolution of complaints, technical issues, and overdue matters professionally and efficiently.

4. Internal Coordination & Industry Representation

• Work closely with service, engineering, finance, manufacturing, and sales support teams for smooth project execution.
• Support and coordinate with sales/service agents where applicable.
• Represent the company professionally at customer meetings, trade fairs, seminars, and technical events.

If you have a combination of strong technical service experience and successful sales/business development experience in Pharma or Packaging machinery, we would like to hear from you.