Assistant Learning & Development Manager

Job description / Role

We’re currently seeking passionate and dynamic, guest-focused learning and development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an assistant learning and development manager, you are responsible for managing the hotel’s training function to promote the desired work culture. The role involves developing and conducting training courses, as well as facilitating workshops based on operational requirements.

Key responsibilities

• Analyze colleague development needs at the hotel and prioritize them.
• Deliver a variety of professional-quality training and development programs, and evaluate the effectiveness of training delivered by supervisors.
• Consult with the learning and development director or manager to coordinate colleague development courses.
• Assist with conducting a colleague development needs analysis and prepare an annual learning and development plan and budget.
• Maintain learning and development aids, and order materials and stationery as required for the learning and development office and colleague development courses.
• Assist in selecting departmental trainers, then support their training and development through ongoing workshops and monthly meetings.

Requirements

Education, qualifications, and experience

You should have three years of supervisory experience in a professional training environment, with expertise in instructional methods and training techniques. Experience should preferably include needs analysis, learning theory, group and individual training techniques, and training evaluation. You must have a good working knowledge of computers, along with excellent communication and presentation skills.

Knowledge and competencies

The ideal candidate will be passionate about training and developing others, with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with colleagues at all levels in a diverse environment and demonstrate good customer service, interpersonal, team-building, and conflict-resolution skills.

The ideal candidate will also demonstrate the following competencies:

• Understanding the business
• Influencing outcomes
• Planning for business
• Team building
• Valuing diversity
• Leading people
• Adaptability
• Drive for results
• Customer focus
• Managing operations