Sales Executive

Job description / Role

Role overview

We are currently seeking passionate and dynamic, guest-focused sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a sales executive, you are responsible for implementing all sales activities and maximizing business opportunities in your specific area of responsibility, under general guidance and supervision.

The role involves generating and maintaining customers within defined accounts and areas through sales activities such as face-to-face sales calls, telephone calls, and entertainment. Key responsibilities include:

• Maintain a high level of exposure for the hotel through direct sales.
• Ensure comprehensive coverage of your portfolio, including all levels of accounts and managerial and departmental executives, to provide comprehensive client service, achieve targets, and maximize productivity.
• Implement and execute all sales objectives and action plans to reach and exceed targets.
• Solicit and serve transient and group business, as well as meetings.
• Adhere to selling strategies during negotiations and maximize upselling opportunities whenever possible.
• Maintain comprehensive, up-to-date knowledge of the properties’ unique selling points, features, amenities, services, and policies.
• Prepare corporate offer letters, yearly contracts, and other required business correspondence.
• Provide feedback on changing marketing conditions, including competitor trends, based on direct sales solicitation, telephone calls, and direct mail.

Requirements

Education, qualifications, and experience

You should preferably hold a degree in sales or marketing and have a minimum of two years of postgraduate work experience in a similar position. Good computer skills and an excellent command of English are essential.

Knowledge and competencies

The ideal candidate will be a vibrant and innovative individual who can work independently and consistently promote the brand image and market position. You will also maintain accurate documentation and client account records while demonstrating the following competencies:

• Understanding hotel operations
• Effective communication
• Planning for business
• Supervising people
• Understanding differences
• Supervising operations
• Teamwork
• Adaptability
• Customer focus
• Drive for results