Corporate Trainer

Job Title: Trainer / Acting Trainer – BFSI (Banking Process)

Location: Malad (Mumbai)

Salary: ₹9.5 LPA – ₹10 LPA

Industry: BFSI / Banking / BPO

Role Overview

We are seeking a dynamic and experienced Trainer / Acting Trainer for the BFSI (Banking) domain. The role involves delivering high-quality training programs, enhancing agent performance, and ensuring process readiness aligned with client and business expectations.

Key Responsibilities

• Deliver new hire training (NHT) and ongoing training sessions for banking processes
• Design and update training modules, content, and SOPs specific to BFSI operations
• Conduct process, product, and behavioral training (communication, customer handling, compliance)
• Monitor trainee performance and conduct assessments, feedback, and evaluations
• Support nesting and floor deployment of new hires
• Partner with Quality and Operations teams to identify training needs and performance gaps
• Conduct refreshers, upskilling sessions, and knowledge checks
• Ensure adherence to compliance, regulatory, and process guidelines (banking standards)
• Track and report training effectiveness metrics (throughput, TNI, certification rates)
• Act as a backup / acting trainer in absence of lead trainer and support batch management

Eligibility Criteria

• Graduate in any discipline (MBA preferred)
• 2–5+ years of experience as a Trainer / Acting Trainer in BFSI or Banking domain
• Strong knowledge of banking products, KYC, compliance, and customer service processes
• Prior experience in BPO / Contact Center environment is mandatory
• Exposure to adult learning principles and training methodologies
• Excellent communication, presentation, and facilitation skills

Key Skills Required

• Training Delivery & Facilitation
• Instructional Design & Content Creation
• Banking Process Knowledge (BFSI Domain)
• Stakeholder Management
• Performance Coaching & Feedback
• MS Office / Training Tools

Preferred Attributes

• Certification in training (Train the Trainer – TTT) is an added advantage
• Ability to handle multiple batches and fast-paced hiring environments
• Strong analytical mindset for identifying training gaps and improvement areas

Working Conditions

• Willingness to work in rotational shifts (including night shifts, if required)
• Flexible to manage floor support alongside classroom training

For more information reach out to HR - Neha

8008325085

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