Customer Support Executive

We are looking for a proactive and organized Admin cum Sevice Support Executive to manage administrative duties and provide excellent post-sales customer support for our home and commercial appliances. The ideal candidate will serve as the bridge between customers and our sales/service teams, ensuring timely follow-ups, AMC renewals, complaint handling, and smooth coordination for installations and maintenance.

Key Responsibilities:

Customer Care Responsibilities:

• Attend incoming customer calls, emails, and walk-ins related to product inquiries, service issues, and complaints.
• Maintain accurate customer records including sales, service calls, AMC details, and feedback.
• Schedule service appointments, installations, and maintenance visits with technicians.
• Track and follow up on AMC (Annual Maintenance Contract) renewals and reminders.
• Coordinate with the service department to ensure timely resolution of customer issues.
• Provide product information and post-sales support to customers.

Administrative Responsibilities:

• Maintain office documentation and filing systems (physical and digital).
• Manage daily office operations, including supplies, correspondence, and general clerical tasks.
• Prepare and update service reports, invoices, and customer records.
• Assist in generating sales/service MIS reports for management.
• Coordinate with vendors and service partners for parts, repairs, or logistics support.

Requirements:

• Bachelors degree in any discipline.
• 1–3 years of experience in customer service, preferably in consumer appliances or electronics.
• Good understanding of appliances (ACs, refrigerators, washing machines, etc.) and related terminology is an advantage.
• Strong communication and interpersonal skills.
• Proficient in MS Office (Excel, Word, Outlook);
• Ability to handle multitasking and work in a fast-paced environment.

Key Skills:

• Customer Relationship Management
• After-Sales Support & AMC Handling
• Administration & Documentation
• Service Coordination
• Communication & Follow-up
• Problem Solving
• Time and Task Management