Client Manager

Position Description: Act as a vital link between the client and the operations team. Attend client calls, interact with clients frequently and communicate feedback to the operations team. Control cost through effective utilization of personnel, materials and equipment. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered. Contribute in the preparation of the team Profit and Loss statement on a monthly basis

Work From Office

Position Description:

Act as a vital link between the client and the operations team.

Attend client calls/emails, interact with clients frequently and communicate
feedback to the operations team.

Control cost through effective utilization of personnel, materials and
equipment to reduce wastage.

Recognize performance and behavioral problems in a team and act proactively to
ensure productivity is unhampered.

Have a clear understanding of operational metrics and
drive the team towards excellence

Effective queue monitoring skills and collaboration across

Monitor, prepare, evaluate weekly/monthly reports

Prepare monthly invoices for review and approvals

Prepare monthly performance decks for SLT team review

Qualifications: Graduate / MBA / Post Graduate Diploma

Technical Qualifications: Working knowledge of MS Office Suite

Experience: Minimum of 4 years of work experience, of which at
least 2 years in a supervisory role.

Organization Structure: Report to the Operations Account Manager /
Associate Operations Account Manager

Work Schedule: Required to work in flexible schedule during day,

Description of Responsibility

Client Management: Single point contact for the client and the senior management
for a specific shift

Interface with clients frequently and maintain an excellent relationship with them.

Project Management Oversee and coordinate the day-to-day shift activities.

Ensure accuracy is maintained in jobs submitted to clients Set-up work, shift schedules, Responsible for quality and timely completion of all projects

Delegate and manage production capacity on the shift

Notify AOAM/ OAM / OM on any issues proactively. Should have the capability to build forecast of volume based on historic trends and plan capacity.
Develop strong interpersonal relationships with the team members, counsel,
train and develop an environment that provides motivation and development
opportunities for the team. Introduce initiatives for team development. Support
and develop direct reports in their work. Recognize and reward performance and
ensure welfare measures are carried out. Management Information Systems. Responsible
for tracking shift utilization, capacity, accuracy of projects, attendance,
training, productivity, deadline adherence and quality, etc. Track training and
Adherence. Security Competencies Required Customer Service Orientation Inter-cultural
Competence / Diversity

Excellent Communication skills People Management Skills

Conflict Management Team Effectiveness Change Management