Regional Service Manager

Roles and Responsibilities :

• Manage after-sales services for TN regions to resolve customer complaints efficiently.
• Oversee field service operations, including team handling, to ensure effective service delivery and meet performance targets.
• Develop and implement strategies to improve service operations efficiency, reduce costs, and enhance customer satisfaction.
• Monitor KPIs and other TAT-related parameters to identify areas for improvement.
• Collaborate with regional teams to identify areas for improvement and develop plans to address them.
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues professionally.

Job Requirements :

• Strong background in managing after-sales services, field operations, or similar roles.
• Proven track record in team handling and leadership.
• Excellent understanding of service operations management principles.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and attention to detail.
• Experience in managing service operations, team handling, and regional management is desirable.