Runmap Global - Business Consultant - B2B CRM

Job Summary:

We are looking for a Business Consultant with hands-on experience in SAP Cloud for Customer (C4C) and B2B CRM processes. The candidate will translate business requirements into end-to-end solution concepts and support the implementation, configuration, and continuous improvement of global B2B CRM solutions while coordinating with international Agile DevOps teams.

Key Responsibilities:

• Analyze business requirements and translate them into SAP C4C solution concepts.
• Support the implementation, configuration, and continuous improvement of B2B CRM solutions.
• Manage C4C business objects, customizing, layout adaptations, and organizational structures.
• Handle reporting, territory management, dashboards, and data replication.
• Manage transports, SAP incidents, and connectivity between SAP Cloud and on-premises systems.
• Coordinate with business stakeholders, service providers, and international development teams.
• Collaborate with Agile teams using Scrum and Kanban methodologies.

Required Technical Skills:

• Hands-on experience with SAP Cloud for Customer (C4C) / SAP Sales Cloud.
• Strong understanding of B2B CRM business processes and SAP system environments.
• Experience with C4C business objects, configuration, and customizing.
• Knowledge of reporting, territory management, dashboard management, and data replication.
• Experience in layout adaptations, transport management, and organizational structure management.
• Understanding of SAP incident management and interfaces between cloud and on-premises systems.

Required Professional Skills:

• Excellent communication and stakeholder-management skills.
• Ability to coordinate with business teams and service providers.
• Experience working with international teams.
• Familiarity with Agile methodologies, including Scrum and Kanban.
• Experience using Jira and Confluence.
• Fluency in English.