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Job Description
Location: Garchuk, Assam
Experience: 2 - 6 Years
Employment Type: Full-time - Onsite
:
*Lead and manage 15–20 associates in e-commerce voice process.
*Track AHT, Shrinkage, Attrition, CSAT and FCR.
Required Candidate profile
*2–6 years of BPO operations experience, with at least 1–2 years as a Team Lead in a voice process*Excellent people management, coaching, and conflict resolution skills.
*Strong in KPIs & performance
Perks and benefits
*Competitive salary package & Professional growth.Skills
Attrition ControlBpo OperationsTeam LeadingShrinkageSLA ManagementInbound Voice ProcessCall Center OperationsKPI AnalysisIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
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