Ampersand Group - School ERP Lead

Location : Corporate Functions - Malad
Department : Corporate IT
Reports To : CIO
Job Summary:
We are seeking a highly motivated and experienced School ERP Lead to drive the implementation, development, and ongoing management of our School ERP system. The ideal candidate will be responsible for ensuring seamless integration of the ERP solution across academic, administrative, and operational processes, enhancing digital efficiency, and providing strategic guidance to internal stakeholders.
Key Responsibilities:
ERP Implementation & Customization:
- Lead end-to-end implementation of the School ERP system in alignment with institutional needs.

- Customize ERP modules (admissions, attendance, grading, fees management, staff management, inventory, etc.) based on school requirements.

- Collaborate with software vendors to customize workflows and modules as needed.

System Integration & Data Management:
- Oversee integration of ERP with existing IT infrastructure and Ecosystem(Third party /in-house solutions , payment gateways etc ).

- Ensure data integrity, accurate data migration from legacy systems, and regular data backups.

- Define and manage data security protocols and user access controls.

User Support & Training:
- Provide hands-on support to end-users (administrators, teachers, staff, and management).

- Design and deliver training programs to enable smooth adoption of the ERP system.

Process Optimization & Automation:

- Propose and implement process improvements to enhance efficiency using ERP capabilities.

- Monitor KPIs to assess ERP system performance and user adoption.

Stakeholder Management:
- Act as the primary point of contact between school leadership, staff, and ERP vendors.

- Communicate effectively with various departments to understand and implement their needs within the ERP framework.

- Conduct periodic review meetings with stakeholders to ensure continuous alignment.

Technical Leadership:
- Provide technical expertise in troubleshooting ERP-related issues.

- Has a good Technical Insight and previous technical hands on experience on Full Stack Tech/ Database

- Provide technical leadership and guidance to the existing inhouse tech team as well as the tech vendors ( wherever need be )

- Prioritization , Time Management and Timely Delivery Ownership both at Solution and Technical

- Delivery level

Qualifications & Skills:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.

- Minimum 5 years of experience in ERP implementation/management, preferably in the education sector.

- Good knowledge of School ERP solutions

- Hands-on experience in system integration, database management (MySQL, SQL Server), and cloud-based deployments.

- Excellent problem-solving skills with attention to detail.

- Strong interpersonal and communication skills.

- Ability to lead cross-functional teams and manage multiple projects simultaneously.

Preferred:
- Exposure to mobile ERP solutions and parent/student portals.

Key Performance Indicators (KPIs):
- Successful ERP implementation within defined timelines.

- Technical Leadership and Timelines for Tech Deliveries - Ownership

- User adoption rates and user satisfaction scores.

- Reduction in manual administrative processes.

- System uptime and issue resolution time.

- Data accuracy and compliance with security protocols.