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Job Description
Were looking for someone to join our team and handle customer support + event operations for an event booking platform.
Location: Navi Mumbai
Role: Customer Support & Operations
What youll be doing:
- Handle customer queries through WhatsApp, phone & email
- Resolve issues related to bookings, payments, tickets, refunds & events
- Assist customers with check-in, QR codes & seating-related queries
- Follow up on open issues until resolution
- Handle customer escalations professionally
- Monitor bookings, cancellations, payments and customer requests
- Coordinate with Event, Sales, Finance & Tech teams
- Support event-day operations
- Maintain records of complaints, refunds and resolutions
- Prepare basic MIS / operational reports
Who would be a good fit:
- Good communication skills
- Comfortable speaking with customers over phone/WhatsApp
- Good problem-solving and coordination skills
- Able to handle multiple issues during events
- Basic knowledge of Excel/Google Sheets
- Prior experience in customer support, event operations, ticketing or similar roles is a plus
Interested Comment below or DM me with your CV/resume and a short introduction.
- Please mention your experience, current location and expected salary when reaching out.
Skills
Customer SupportOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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