Ops Lead Retail Finance

Role Overview

The role will be responsible for end-to-end management of all retail finance operations across DriveXs stores and digital channels. This role combines execution leadership with process ownership — ensuring high finance penetration, efficient coordination with lender partners, and real-time performance visibility. The person will operate with significant independence, working closely with sales and finance leadership to drive daily operations, reporting, and partner governance.

Key Responsibilities

• Operational Leadership
• Lead and oversee all retail finance operations across stores and digital platforms.
• Ensure timely processing of finance cases from lead generation to disbursal.
• Drive adherence to SLAs, turnaround times, and documentation standards.
• Monitoring & Performance Management
• Track daily case progress, identify bottlenecks, and ensure swift resolution.
• Build and manage dashboards for daily, weekly, and monthly performance visibility.
• Review finance penetration, approval ratios, and lender productivity with store and partner teams.
• Partner Coordination & Relationship Management
• Act as primary operational interface for banks, NBFCs, and fin-tech lenders.
• Ensure consistency in partner communication, escalation handling, and SLA compliance.
• Co-create process improvements and pilot initiatives with partner institutions.
• Reporting & Data Analytics
• Prepare periodic MIS and dashboards for sales and finance leadership.
• Analyze data to identify patterns in TAT, rejection reasons, and partner-level performance.
• Use insights to drive process improvements and enhance conversion rates.
• Process Improvement & Governance
• Standardize finance operations across stores; introduce best practices and digital tracking tools.
• Work with internal teams (Tech, Sales Ops, Finance) to automate workflows.
• Maintain governance on compliance, documentation, and reconciliation.

Qualifications & Experience

• Graduate / MBA with 10–12 years of experience in retail finance or lending operations, preferably in auto / two-wheeler / used vehicle finance.
• Proven experience managing end-to-end loan operations and cross-functional teams.
• Strong proficiency in Excel / Google Sheets; working knowledge of Power BI / Tableau preferred.
• Demonstrated ability to lead independently with strong follow-through and operational discipline.

• Ownership and execution excellence
• Analytical and reporting capability
• Partner and stakeholder management
• Process improvement mindset
• Strong communication and follow-up discipline