Telesales Executive

Role Overview

• The VAS Sales Agent will be responsible for upselling value-added services (VAS) to buyers
• transacting through the DriveX Direct platform.
• The role focuses on increasing buyer adoption of services such as retail finance, insurance,
• name transfer, and ownership support, thereby improving overall customer convenience
• and platform revenue.

Key Responsibilities

Service Upselling

• Engage with buyers who are progressing toward vehicle purchase on the DriveX

Direct platform.

• • Educate them on available services such as:
• o Retail finance
• o Vehicle insurance
• o RC name transfer
• o Ownership assistance services

Revenue Generation

• Drive higher adoption of services by clearly explaining benefits and convenience.

Customer Guidance

• Assist buyers in understanding documentation requirements and service processes.

Transaction Support

• Coordinate with internal teams and partners to ensure successful service execution.

Follow-ups

• Maintain follow-ups with customers to complete service adoption.

CRM Discipline

• Record service opt-ins, revenue generated, and customer interactions in CRM

systems.

Eligibility & Requirements

Experience

• 2–4 years of experience in tele-sales, inside sales, financial services sales, or cross-

selling roles

Mandatory Skills

• Strong consultative selling skills
• Ability to explain financial or service products clearly
• Customer handling and objection management

Language Requirements (Mandatory)

Candidates must be fluent in:

• English• Tamil
• Kannada
• Hindi